Rich manages to capture the messiness of the human experience, having his characters live in the gray moral reality rather than the black-and-white dichotomies presented in the abstract.
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The word “stories” was used often at the annual NABIP Capitol Conference, held in the Hyatt Regency Capitol Hill, Washington, DC, February 25-28, 2024. I went because I have my own stories of frustration with health care, and because I am interested when someone seems ready to try to make things better in the largely incomprehensible and vaguely menacing system we all rely on.
